oncore IT 3rd Floor 6 Braham Street London E1 8EE United Kingdom
Telephone +44 (0)8451 489248 Fax +44 (0)20 7264 0373 Support Desk +44 (0)8450 552233
Email sales@oncoreit.com
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24/7 NETWORK MONITORING, ALERTING & FIXING
oncore IT’s PReSS system looks after your entire network 24/7, 365 days of the year – always monitoring, alerting and fixing in the background.
You’re alerted when we’ve received and started fixing your problem and you’re also alerted once a problem is resolved, so you’re aware of the status every step of the way.
PReSS (Proactive Remote Engineering Support Service)
Key Service Features
Electronic Schematic of Supported System
Status View
Call Logging System
Contract Details
Call Statistics
Designed and built on open systems technology in accordance with industry standards, PReSS provides a corporate-style network management service, which includes advanced call logging and call escalation software that ensures all client queries are resolved as quickly and efficiently as possible.
Statistical information you can view on the oncore IT client portal includes:
Proactive, not Reactive - you can be confident that your IT Systems are always being looked after, even out of office hours.
Always Resolved, Never Forgotten - your queries/faults will always be addressed until they are fully resolved.
Speed - by adhering to definitive service levels, you are reassured that your query/fault will be resolved within a certain time period.
Transparency - you can view statistical information on the current status of your IT system.
Fully Compliant – with international best practices and standards for IT services provision.
The Benefits