With numerous hosting, co-location and cloud-based providers offering outsourced IT services, what makes Oncore IT different?

Why is it that 95% of our customers renew their contracts with us year after year entrusting us to manage their precious IT assets?

It comes down to professional integrity, commitment and thorough account management to ensure that we deliver services for each client which are absolutely and categorically right in light of their commercial needs.

Easy to say.  Tough to do, especially as IT constantly changes and needs managing to ensure availability and uptime.

Thorough situation analysis

• Our staff are first and foremost relationship managers who have a complete and thorough understanding of our service portfolio.
• They interpret your business requirements undertaking a formal site survey and analysis to assess the capabilities of your existing IT infrastructure and how any Oncore IT managed service would integrate with this.

Due diligence exercised

• All services then proposed are 100% customised and relevant to your business and specific IT environment.
• All solutions are critically reviewed by a senior engineer and at CTO level to ensure they are commercially, operationally and technically appropriate.
• We do this to ensure any SLA or contractual commitment we then set with you can be met.

A broad team providing support

• Irrespective of your business size or industry, all customers are assigned a dedicated account manager who looks after the day-to-day stewardship of your contract, supported by a senior consultant who provides strategic direction over time.
• Our large NOC (network operations centre) team is on standby to provide support, while monitoring your environment 24/7/365.
• We assign a lead systems engineer on each engagement – a consultant who has an in-depth understanding of the solution deployed so that any technical issues can be quickly managed and addressed.

Technically astute, commercially driven, professionally managed. That’s the Oncore IT difference.