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020 3818 3411

About Oncore IT

IT support services

Oncore IT provides quality support and service across our solution offerings.

IT support is a key part of our business and a critical requirement for any organisation. We’re passionate about providing the highest level of support so you can enjoy total peace of mind.

  • We provide highly qualified support engineers to respond to your desktop support requests.
  • We respond quickly to technical requests and aim to resolve them as soon as possible
  • We don’t use call centres or outsource our support team so you can rest assured you’re receiving a high-quality service
  • We offer experienced and professional services, so you can focus on your business while we focus on yours
  • We keep things simple and provide our clients with choice, flexibility and peace of mind

Response Times

We schedule IT support as urgently as is required, depending on the nature of the problem, its IT vulnerability and its effect on your organisation. Other support service options are available with guaranteed or priority-based response times to suit your needs.

Our Support Desk

Our IT support desk is based within our Network Operation Centre in Central London. Every support request is logged and assessed for priority. We keep detailed records of all your support logs for easy review.

Proactive IT System Maintenance

We can offer 24/7 monitoring support contracts. With automatic notifications via your server of the status of your UPS, back-up, anti-virus and systems, we can quickly log issues and resolve them, reducing the risk to your business.

In addition, we can proactively undertake weekly remote health checks of your IT system using our purpose-built system to ensure its stability and maximum efficiency. We also offer remote backup services with digital report summaries for you to monitor your system’s status. If any issues are detected, we log the issue and set to fixing them immediately.

IT Asset Management

Oncore IT is ISO 27001:2013 certified. We securely and confidentially keep detailed configuration logs, hardware serial numbers, settings, passwords and login details for each client. This information is vital in the event of a disaster but also ensures we can respond to support requests quickly and efficiently.

Third-Party IT Vendor Management

We take away the burden of having to deal with multiple suppliers and being passed from vendor to vendor to get technical issues resolved. Oncore IT can liaise with third-party suppliers on your behalf, such as telecoms, internet, IT software and hardware providers, giving you more time to focus on your business.

 

Call us: 020 3818 3411

About us

Oncore IT is a Cloud Managed Service Provider (CMSP) with extensive experience delivering and managing critical IT infrastructure for clients operating from the highest standard secure data centres in London and Amsterdam.

We design, implement and manage solutions that protect businesses, enable long-term success and create business value. All guaranteed by class-leading service level agreements and solutions looked after by professional, dedicated account managers and technical experts.

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Find out how we tailor solutions to perfectly fit our clients' needs.

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Typical Clients

Our clients come from a broad range of industry sectors and disciplines

IT support services

IT support is a key part of our business and a major requirement of any organisation.

Our UK based team provide the highest level of support and are on hand whenever you need assistance. Our flexible service level agreements can be tailored to provide exactly the response and support your business needs.

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