About Oncore IT
IT support services
Oncore IT provides quality support and service across our solution offerings.
IT support is a key part of our business and a critical requirement for any organisation. We’re passionate about providing the highest level of support so you can enjoy total peace of mind.
- We provide highly qualified support engineers to respond to your desktop support requests.
- We respond quickly to technical requests and aim to resolve them as soon as possible
- We don’t use call centres or outsource our support team so you can rest assured you’re receiving a high-quality service
- We offer experienced and professional services, so you can focus on your business while we focus on yours
- We keep things simple and provide our clients with choice, flexibility and peace of mind
We schedule IT support as urgently as is required, depending on the nature of the problem, its IT vulnerability and its effect on your organisation. Other support service options are available with guaranteed or priority-based response times to suit your needs.
Our Support Desk
Our IT support desk is based within our Network Operation Centre in Central London. Every support request is logged and assessed for priority. We keep detailed records of all your support logs for easy review.
Proactive IT System Maintenance
We can offer 24/7 monitoring support contracts. With automatic notifications via your server of the status of your UPS, back-up, anti-virus and systems, we can quickly log issues and resolve them, reducing the risk to your business.
In addition, we can proactively undertake weekly remote health checks of your IT system using our purpose-built system to ensure its stability and maximum efficiency. We also offer remote backup services with digital report summaries for you to monitor your system’s status. If any issues are detected, we log the issue and set to fixing them immediately.
IT Asset Management
Oncore IT is ISO 27001:2013 certified. We securely and confidentially keep detailed configuration logs, hardware serial numbers, settings, passwords and login details for each client. This information is vital in the event of a disaster but also ensures we can respond to support requests quickly and efficiently.
Third-Party IT Vendor Management
We take away the burden of having to deal with multiple suppliers and being passed from vendor to vendor to get technical issues resolved. Oncore IT can liaise with third-party suppliers on your behalf, such as telecoms, internet, IT software and hardware providers, giving you more time to focus on your business.